Refund policy

No Returns or Refunds Policy

All Sales Are Final

All purchases from the company are final. We do not accept returns, offer exchanges, or issue refunds for any reason, including but not limited to change of mind, incorrect product selection, dissatisfaction with results, or duplicate orders. Please review product descriptions, specifications, and suitability carefully before completing your purchase.

Order Cancellations

Orders cannot be cancelled or modified once payment has been processed.

Damaged or Incorrect Shipments

If your order arrives damaged in transit or you receive the wrong item, you must notify us at reception@restoreintegrativemedical.com within [48 hours ] of delivery with your order number and clear photographs of the product and packaging. Verified shipping damage or fulfillment errors will be resolved by replacement of the same item at our discretion. This is not a refund and does not entitle you to a monetary return.

Limited Warranty — Light Therapy Devices

All red light therapy devices are covered by a one (1) year limited warranty from the date of purchase, subject to the terms below.

What is covered

Defects in materials or workmanship arising under normal, intended use during the warranty period. Where a covered defect is confirmed, we will, at our sole discretion, repair the device or replace it with an equivalent or comparable unit. Repair or replacement is the only remedy available; no refunds, credits, or cash equivalents will be issued.

What is not covered

  • Damage from misuse, abuse, neglect, accident, drops, or liquid exposure

  • Unauthorized repair, modification, disassembly, or tampering

  • Use with incorrect voltage, non-approved power supplies, or accessories not supplied by us

  • Normal wear and tear, cosmetic damage such as scratches or discoloration

  • Consumable or wear items, including [bulbs / goggles / adhesive pads / batteries]

  • Devices purchased from unauthorized resellers, or with removed or altered serial numbers

  • Commercial, rental, or clinical use unless expressly agreed in writing

  • Loss or damage in transit when the device is returned to us without prior authorization

  • Failure to achieve any particular personal or aesthetic result

Making a warranty claim

Email [eception@restoreintegrativemedical.com] with your order number, proof of purchase, a description of the fault, and supporting photos or video.  The customer is responsible for shipping costs to us; we cover return shipping of the repaired or replaced unit. Warranty coverage is non-transferable and applies to the original purchaser only. Repair or replacement does not extend or restart the original one-year term.

Limitation of liability

To the maximum extent permitted by law, this limited warranty is the sole and exclusive warranty provided, and all implied warranties, including merchantability and fitness for a particular purpose, are excluded or limited to the one-year warranty period. We are not liable for indirect, incidental, or consequential damages. Our total liability shall not exceed the purchase price paid for the device.

Health disclaimer

Light therapy devices are not intended to diagnose, treat, cure, or prevent any disease. Consult a qualified healthcare professional before use, particularly if you have a photosensitive condition, are taking photosensitizing medication, or have an existing eye condition. Individual results vary and are not grounds for a refund.

Acknowledgement

By completing a purchase you confirm you have read, understood, and agreed to this No Returns or Refunds Policy and Limited Warranty.